II think it comes down to three factors affecting developer response:
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OWL focus - everything is now done with consideration on it’s impact there, and hence no “rushing” is allowed on changes… don’t want to tip over the cash cow
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Impossible to please playerbase relative to game design - the game is inherently going to have some unbalance, but what people consider “unbalanced” is relative - hell there are people who truly believe Brig is balanced for instance.
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Just plain arrogance - and I don’t say this with malice. I bet in the design rooms and number crunching Brig looked good, I don’t believe Blizz set out to make a truly unbalanced (though they wanted meta-changing) character… but in direct play that power set was clearly unbalanced and yet it made it out of testing and PTR into the real world… one can clearly see the problems but why don’t they fix them? Pride I think is the issue, that to admit mistakes requires humility, and when you are billions of dollars in revenue from four major IP’s it’s hard to swallow humble pie…