I wish they communicated more, but are you really surprised they don’t, when any attempt to do so is met with a ton of indignation from some people on the forums and a ton of spam that’s in no way related to the topic they were responding to?
More importantly though, I do want to point out one thing: the forums are not actually a realistic indicator of what the opinion of the playerbase is. It’s the vocal minority phenomenon.
If you think a hero you like is in a bad spot, or that there is a problem with a hero in the game, you’re much more likely to go to the forums and make a post about it. You don’t see many posts here saying “I think the game is in a good state”, do you? That’s not because that opinion doesn’t exist, there’s just not much motivation to express it.
I’m not saying none of the positions that are expressed on these forums are valid and widely held, that’s obviously not the case. All I’m saying is… take them with a grain of salt. 
And try to judge the opinion of the player base at large from the game more than from the forums themselves.